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CitySavings: G Suite Pioneer in the Banking Industry

City Savings Bank, Inc. is the first nationwide bank in the Philippines to adopt the G Suite platform. Anchored on its vision to deliver straightforward banking, CitySavings embarked on a digital transformation program to implement strategic advancements to its enterprise IT services. The bank went through a rigorous technical evaluation process and found the cloud-based productivity apps of G Suite as the best fit to succeed their legacy messaging systems. It was paramount for CitySavings to speed up day-to-day business activities and increase workforce efficiency while cutting down on the complex costs of its data center infrastructure. More importantly, the bank needed to amplify its reach and meet the ever-growing demands of its depositors.

Watch their success story:

"G Suite is a technological representation of our tagline, ‘simple is good,’ and defines our ability to deliver straightforward banking."

Lorenzo T. Ocampo, President and CEO, City Savings Bank, Inc.

CitySavings worked with Kollab, a Google Cloud Premier Partner, to implement G Suite with a top-down change management approach across the organization. Within weeks after switching to G Suite, improvements on speed of service, cost avoidance, and a host of other positive changes were evident among their stakeholders:

  • Faster turnaround times in processing of documentation and reports through real-time collaboration with Google Docs and Google Sheets

  • Transportation costs for managers and staff between the bank’s branches have been reduced by up to 50% with the use of Hangouts Meet and Hangouts Chat

  • Barriers to any time, anywhere productivity has been eliminated with secure access to G Suite applications on any mobile device

"The future is in interconnectivity on one platform. G Suite enabled us to seamlessly connect and collaborate amongst peers to minimize lead time and focus on our customers."

John Arden J. Orata, VP for Enterprise and Solutions Architecture, City Savings Bank, Inc.

About City Savings Bank, Inc.

Founded in 1966, City Savings Bank, Inc. is one of the largest thrift banks in the Philippines with a nationwide presence of over 100 branches. CitySavings is a subsidiary of Union Bank of the Philippines (UnionBank) and a member of the Aboitiz Group of Companies. It has one of the most efficient operations, lowest non-performing loans, and highest capitalization in the thrift banking industry. CitySavings provides a range of mass-market finance products and services, such as salary loans to public and private school teachers, pension loans to GSIS and SSS pensioners, OFW loans, and traditional deposit products.

About Kollab

Kollab is a premier digital transformation advisor for over 650 companies across Southeast Asia. They deliver industry-leading solutions for enterprise collaboration, infra + app modernization, hybrid cloud security, and cloud development for the largest enterprise customers in the region. Kollab is the first Google Cloud / Google Workspace (G Suite) Premier Partner in the Philippines.


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