Kollab is a leading cloud-first consulting partner across Southeast Asia
Managing your day-to-day cloud operations
Day 2: Cloud Manage
Kollab delivers an end-to-end cloud success methodology through platform-certified professional services. Our Cloud Manage coverage enables customers to fully outsource the day-to-day administration and management of their infrastructure in the cloud. The outsourced engagement includes aggressive service level commitments to meet the most demanding service availability and uptime requirements of enterprise applications in the cloud. SLA-backed request fulfillment, incident management, and change and release management support are standard to our Cloud Manage contracts.
We also include automated tools to monitor service uptime 24/7 through active system monitoring for both AWS and GCP, and automated service ticketing with Freshdesk®, a leading IT service management platform, to ensure our SLA commitments are met. A cloud operations review is provided on a monthly basis to report on our service performance. Kollab provides a service guarantee clause that commits immediate reduction to the service fees for the month, should our service uptime fall below the agreed SLA.
Strong enterprise cloud experience and competency
With more than 650 customers across Southeast Asia, Kollab is at the forefront of driving true digital transformation journeys through cloud-first solutions and services. Our enterprise cloud competency is spread across two leading global cloud service providers, Google Cloud Platform (GCP) and Amazon Web Services (AWS).
Leading organizations across banking and finance, healthcare, telecommunications, retail, and public sector have achieved cloud success with our cloud acceleration practice. Combined, our professional services teams has received more than 180 technical certifications and credentials between AWS and Google Cloud.
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